Bridge Housing SOLUTIONS
OneBridge
Industry
Social Impact Tech
Housing & Case
Management Platform
Design Requirements
Wireframes
Application and onboarding flows
Housing matching flows
Case management dashboard
Property matching interface
Project Duration
March – June 2024
User Group
Homeless applicants & families
Local authority housing officers
Housing association staff
Internal operations
Overview
Bridge Housing Solutions wanted a full digital experience with a public site and portals for applicants and partners. The goal was to simplify the process for families, improve referrals and collaboration among authorities and housing groups, and build trust with clear content and interactions.
Bridge Housing Solutions required a platform that clearly outlined its mission: delivering permanent, affordable social housing to homeless families while partnering with local authorities and housing associations.
The site needed tailored experiences for each user group, with pathways for applicants (info, application portal OneBridge), partners (partner hub BridgeConnect), and career seekers.
Emphasis on social impact metrics (e.g., 1,000+ families rehoused, £3.5m in void savings) was vital for building trust.
Another priority was housing advice and FAQs—a resource hub for applicants new to the process—plus a careers section supporting growth and recruitment. Both OneBridge and BridgeConnect demanded secure, intuitive onboarding, form-based interactions, and data dashboards. Overall, the digital ecosystem had to reflect credibility, empathy, and operational efficiency.
We designed OneBridge as a structured, end-to-end journey that simplifies a traditionally complex and fragmented process.
The experience begins with a guided application and assessment flow, helping users clearly communicate their housing needs, eligibility, and urgency without feeling overwhelmed.
From there, the system surfaces suitable housing matches through an intelligent, criteria-based approach—translating user inputs into actionable placement opportunities. For internal users, we created a centralized dashboard that enables housing officers and partners to manage cases, track progress, and coordinate placements efficiently.
The overall design focuses on clarity, accessibility, and trust—ensuring that both applicants and professionals can navigate the system with confidence, while reducing friction in a process that is often time-sensitive and emotionally challenging.
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