Bridge Connect
How a UK housing technology company gave frontline teams a platform to match vulnerable tenants in seconds
Bridge Housing Solutions needed a purpose-built platform to coordinate reciprocal housing exchanges across housing associations and local authorities. There was no shared system, no matching algorithm, and no audit trail. Offshorly built one from scratch, launched it, and has been refining it based on live user feedback ever since.
BridgeConnect
Bridge Housing Solutions is a UK housing technology company building tools to improve how housing associations and local authorities manage tenant placements. BridgeConnect is their flagship product: a reciprocal exchange platform designed to match tenants across organisations in a coordinated, auditable, and legally compliant way.
No digital infrastructure for a complex, multi-party process
Reciprocal housing exchange, where tenants swap properties across different organisations, had no dedicated digital infrastructure. Coordination between Housing Associations and Local Authorities was manual, slow, and difficult to track. The client needed a platform that could automate matching, manage transfers, enforce compliance requirements including GDPR and domestic violence safeguarding, and balance usage fairly across participating organisations.
The technical challenge was significant. The platform had to serve multiple user types with different permissions and workflows, run a matching algorithm that prioritised urgent cases, integrate with a connected housing referral system, and handle regulated data with full audit trails. Building it required a team that could manage the full delivery lifecycle, from architecture decisions, phased development, QA, UAT, to a production launch, without the client needing to hire and manage each function separately.
They needed a development partner who could build it.
A full platform build: matching algorithm, GDPR workflows, fair usage system, and live launch
Offshorly designed and built a purpose-built case management platform from the ground up, replacing the client’s existing CRM with a system built specifically for the way their operation works. Offshorly provided a managed development team covering a lead developer, a supporting developer, a QA engineer, and a project manager, delivering the platform through to production launch.
The core of the platform is a matching algorithm that identifies suitable tenant-property pairs in seconds, with priority logic that surfaces tenants fleeing domestic abuse or gang violence ahead of the queue. Alongside the algorithm, the team built a GDPR-compliant consent workflow, a fair usage economy that balances credits and obligations across all participating organisations, multi-organisation access with four account permission levels, and a full transfer management system covering incoming, outgoing, and potential exchanges.
Tenant and property management, with multi-location matching preferences
Transfer workflows with full status tracking, timeline history, and from-to diagrams
GDPR compliance workflows including a domestic violence non-contact checkbox and consent audit trails
Potential Exchange status tracking and fair usage enforcement
A backend built on Xano and a frontend built on WeWeb, with cloud hosting infrastructure and a dedicated staging environment
A matching algorithm that prioritises urgent cases including domestic abuse and gang-related violence
A Fair Usage credit system that balances housing moves across participating organisations without any single party accruing debt to another
A dashboard with live action points, urgency flags, and automated email reminders
Integration with a connected housing referral system
What was built
Matching algorithm
Processes tenant needs, location preferences, property requirements, and urgency level to identify suitable matches automatically. Priority is given to tenants in immediate safety risk, with first-uploaded priority applied when needs are equal.
Fair usage system
Tracks credits and obligations across all participating housing associations and local authorities. Uploading a property earns credits; nominating a tenant for matching draws them down. No single organisation owes another a move — the balance is held across the whole network.
GDPR-compliant consent workflows
Automated consent forms sent to tenants on upload, nomination gated until consent is confirmed, and all consent activity logged with timestamps. DV cases handled under a GDPR exception with specific contact requirement logic.
Transfer management system
Covers the full lifecycle: seeking match, pending approval, partner approval, and transfer completion. Dashboard action points surface urgent items by expiry date, with urgency flags for items expiring within 48 hours and automated weekly email reminders for pending exchanges.
Multi-organisation access
Supports housing associations and local authorities with four permission levels: Manager, Finance, Admin, and Read Only.
Technology Stack
Frontend
Backend
Hosting
UI/UX Design
Disciplines Delivered
Live, in use, and already growing
BridgeConnect launched on schedule and is currently live for internal testing and stakeholder demos, with external launch targeted for June 2026.
Post-launch, the team moved directly into structured refinement, running sprint-based delivery against real user feedback. V2 scoping is already underway, reflecting a client building for growth, not winding down.
The Signal
Bridge Housing Solutions came to Offshorly with an existing operation and no platform built for it. They now have a purpose-built system replacing their previous CRM and handling real housing cases. A post-launch team is still improving it, with a V2 roadmap already in motion.
“They understood what we were trying to achieve. They were happy to challenge our assumptions and recommend different options. Very impressive level of dev and project management. UI/UX, prototyping and design all within the same company. As a business and also as individuals they shared the same values about what we were trying to achieve. Really felt they were making that extra effort. Thoroughly nice, fun, warm people who were a joy to work with.”
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