EBI.AI
AI Studio
Industry
AI SaaS
Conversational AI Platform
AI Customer Experience
Design Requirements
AI assistant creation flows
Knowledge base
Conversation builder
Dashboard and analytics view
Interactive prototypes
Project Duration
Ongoing
User Group
Customer support teams
Operations and service teams
Marketing and growth teams
Product managers
Overview
EBI.AI provides an AI assistant platform to automate support, improve experiences, and reduce costs. It enables businesses to build intelligent assistants that manage routine queries, integrate with systems, and offer personalized responses across channels.
Ebi.ai needed a seamless, AI-powered platform design that simplifies customer support for businesses while allowing teams to efficiently manage conversations and automation.
The goal was to deliver a clean, professional, and trustworthy experience that showcases their advanced technology while staying intuitive for both customers and internal users. Key objectives included streamlining interactions through intelligent automation, creating intuitive dashboards for monitoring and management, and ensuring a smooth, scalable experience across web and multiple communication channels.
We began by mapping key user journeys—business users managing support operations and end customers seeking quick assistance—to understand their needs, behaviors, and pain points.
This informed a unified yet flexible platform experience that balances powerful functionality with ease of use, all aligned with Ebi.ai’s intelligent and professional brand identity.
Customer Experience
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Designed conversational interfaces that feel natural and responsive, enabling users to quickly get answers through AI-driven interactions across multiple channels.
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Created clear interaction flows that guide users seamlessly from enquiry to resolution, reducing friction and improving satisfaction.
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Ensured accessibility and clarity in messaging, making the experience intuitive for a wide range of users.
Business Dashboard
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Developed an intuitive admin dashboard for managing conversations, monitoring performance, and configuring AI behavior.
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Built tools for training and optimizing the AI assistant, including insights into common queries, resolution rates, and user engagement.
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Designed scalable workflows that allow teams to automate responses while maintaining control and visibility.
Platform Experience
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Focused on a clean, modern interface that reflects trust and innovation—using structured layouts, clear data visualization, and consistent UI components.
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Integrated multi-channel support (web, chat, messaging platforms) into a cohesive system, ensuring a seamless experience across touchpoints.
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Delivered interactive prototypes to demonstrate end-to-end flows, enabling efficient collaboration and smooth handoff to development.
This project includes a detailed case study you may find interesting.
Read on: How an AI company got their product to market by building a multi-discipline team around Offshorly.
Tell us what you’re building.
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