Rufff
Rufff Mobile App
Industry
Pet Care
Services Marketplace
Design Requirements
Product Design
Wireframing
Prototyping
Project Duration
Jul-Sep 2024
User Group
Pet owners
Grooming service providers
Platform administrators
Overview
Rufff connects pet owners with local grooming vendors. Users can browse services, book appointments, and manage bookings via the app. Vendors handle offerings and schedules, while admins oversee platform operations.
The Rufff team approached us to design a seamless multi-user platform that simplifies pet grooming bookings for customers, while also empowering vendors to run their operations efficiently.
They needed a clean, friendly, and trustworthy brand look that would resonate with pet owners while maintaining a professional backend experience for vendors and admins. Key goals included streamlining the booking process, designing user-specific dashboards, and ensuring the overall flow worked effortlessly across devices.
Rufff provided us with a clear brief and brand guidelines, which set the tone for the visual direction and tone of the platform.
Starting from there, we created a detailed sitemap to outline the key flows for customers, vendors, and admin users. This allowed us to map out core functionalities and ensure a smooth user experience across roles.
We then moved into low-fidelity wireframes, focusing on user journeys such as booking a service, managing appointments, and handling platform administration. With feedback incorporated at each stage, we transitioned into high-fidelity mobile prototypes that brought the experience to life. Since Rufff is designed primarily for mobile users, we prioritized accessibility, clarity, and intuitive interactions throughout. The result is a cohesive, user-friendly app tailored to the needs of each user group.
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